Managed and professional services
Service levels, audits, project management and managed operations.
Some organisations want to run their systems; others want them run for them. We offer both: clear service levels, named engineers and reporting, for a project or a longer term.
Capabilities
01
Service-level agreements
Defined response and resolution targets.
02
Managed services
Short- and long-term operation of systems.
03
Outsourcing
Taking on defined operational responsibilities.
04
Project management
Delivery governance for multi-vendor projects.
05
Professional services
Design reviews, assessments and advice.
06
Audits
Independent review of systems and processes.
What you receive
- Service catalogue and levels
- Regular reports and reviews
- Named service contacts
- Continuous improvement plan
How we work
Evaluate. Design. Deploy. Service.
01
Evaluate
We review your current estate, risks and goals.
02
Design
An architecture, bill of materials and plan you can audit.
03
Deploy
Installation, integration and testing to the agreed standard.
04
Service
Support, monitoring and improvement after handover.